We know it's frustrating when the only way to contact a company is an 800 number or a chat bot. As our valued client, we are here to help you with your questions and concerns. Alive Insurance has an infrastructure of licensed agents and customer service specialists to assist you in a timely manner. We will also proactively contact you to review your policies before renewal.
WHEN WE CONTACT YOU:
Reach out to your agent for advice or to add new policies. If you do not have a particular agent you work with, contact Customer Service, and they will direct you to one of our agents. You are likely to get a faster response if you email us.
NOTE: ALL CHANGE REQUESTS TO YOUR POLICIES MUST BE MADE IN WRITING! Email: Service@aliveinsurance.com
To make changes to your existing policies, email: Service@aliveinsurance.com and one of our Customer Service Specialists, Boriz, Lhudie, Maddy, or Rovic, will get back with you. Please add Alive Insurance Customer Service to your contacts:
- Email: Service@AliveInsurance.com - monitored by all of our Customer Service Specialists
- Phone: 510-524-3200 extension 1001
Changes to your policy require your written permission. Reasons to contact Alive Customer Service by email include:
- Selling or purchasing a vehicle or home
- Adding or removing a driver
- Major construction on your home or adding solar panels
- Changing lienholder or mortgage lender information/you received a letter from your lender
- Changes to your billing method or address
- Cancelling a policy
If you are considering filing a claim:
- Contact your agent if you need a consultation before filing a claim. We would be happy to let you know how it will impact your policy in the future.
- Document the event by taking pictures and writing down everything you can remember, so you don’t forget important details later on.
WHEN WE CONTACT YOU:
Policy service: Our Customer Service Specialists may contact you if your carrier is requesting more information about your policy, or to follow up on a request from you to change your policy, or complete a form as a condition of renewal. Remember to open every letter from your carrier, every email from us, or your carrier, and to respond in a timely manner. Failure to provide the requested information often leads to a nonrenewal.
Renewals: We are one of the few agencies that make the effort to contact every one of our clients within a month before each policy renews. We will email you 45 days before renewal, and call around 30 days before renewal. A policy review is NOT about paying your bill, although we are happy to assist if you have questions. We want to make sure your policy is up to date, and that only takes a few minutes. Over the years, we've helped many of our clients avoid disaster, simply by having a conversation.
When it's your turn, you'll receive a quick call from one of our Customer Service Specialists, to see if you would like to schedule a policy review by phone with one of our agents. We strongly recommend that you schedule this call. Why?
- We check for changes you've made that require updating your coverage.
- We look for coverage gaps - many of our clients are underinsured!
- We hunt for every last discount you are eligible for.
Reviews are currently scheduled with Rick, Natalie, Neda, or Leslie, who lead the effort of reviewing thousands of policies each year. We are always looking out for your best interest, and we look forward to talking to you at your next renewal.
We are here to help, so don't hesitate to reach out when you need us. If we can't get back to you right away, rest assured that someone from our team will be there to assist you.